Adapted from his book Engage, Brian Solis presents his list of suggestions to help businesses learn how to engage customers on Twitter through the examples of those companies, from Dell to Zappos, already successfully building online communities. You can find the complete article here. A summary of the top 10 tips are listed below:
1 ) Special Offers
2 ) Ordering
3 ) Word of Mouth Marketing
4 ) Conversation Marketing
5 ) Customer Service
6 ) Focus Groups
7 ) Direct Sales
8 ) Business Development
9 ) Curation
10) Information Networks
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